{"id":141949,"date":"2025-10-01T01:21:18","date_gmt":"2025-09-30T22:21:18","guid":{"rendered":"https:\/\/kavial.ee\/?page_id=141949"},"modified":"2026-10-07T11:20:30","modified_gmt":"2026-10-07T08:20:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/kavial.ee\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

General<\/strong><\/h2>\n\n\n\n
\n
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What payment methods are available?<\/summary>\n

Invoice<\/strong>
Depending on the customer\u2019s status, we either send a pro forma invoice to the email address provided with the order or begin preparing the order immediately.

\u2013 If the customer is a\u00a0private individual<\/strong>, we send a proforma-invoice by email and wait for the payment to be received. Until then, the order remains on hold. Once the payment has been received, we begin processing the order.

\u2013 If the customer is a\u00a0legal entity<\/strong>, we send a proforma-invoice by email and wait for the payment to be received. Until then, the order remains on hold. Once the payment has been received, we begin processing the order.

\u2013 If the customer has a valid\u00a0customer agreement<\/strong>, we verify the terms of the agreement and the details of the authorized persons. The order status in the online store may temporarily remain\u00a0\"On hold\"<\/strong>, but processing of the order will continue. Depending on the agreed arrangement, the invoice will be sent to the customer\u2019s accounting department, the e-invoice recipient, or the email address provided with the order. The customer is required to pay the invoice by the agreed due date.

Invoice payment is the slowest of our payment methods because the invoice is prepared by a customer service representative and sent to the customer in a separate email. If an order is placed at the end of a working day, during the weekend, or on a public holiday, the invoice will be sent on the next working day.

Pay by open banking link<\/strong>
The customer pays for the order through the payment portal by selecting a suitable bank link and is then redirected back to our online store. The online store registers the payment, and the customer receives a confirmation by email. The order is then processed immediately.<\/p>\n\n\n\n

The payment portal is provided by Swedbank AS in cooperation with EveryPay.

Available banking links:
\u2013 Estonian banks: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut
\u2013 Latvian banks: Swedbank, SEB, Luminor, Citadele, Revolut
\u2013 Lithuanian banks: Swedbank, SEB, Luminor, Citadele, \u0160iauli\u0173 bankas, Urbo, Revolut

Card payment \/ Click to Pay<\/strong>
The customer pays for the order through the payment portal using a suitable payment card and is then redirected back to our online store. The online store registers the payment, and the customer receives a confirmation by email. The order is then processed immediately.<\/p>\n\n\n\n

The payment portal is provided by Swedbank AS in cooperation with EveryPay. Visa and Mastercard credit and debit cards are accepted.

Pay on pickup
<\/strong>The customer first waits for confirmation that the order is ready for collection. The order can then be collected from our office.<\/p>\n\n\n\n

When collecting the order, please provide the order number and, if necessary, confirm your identity or authorization to represent the company. The order can be paid for at the checkout. If the customer has a valid customer agreement, the invoice will be issued in accordance with the terms of the agreement.

For certain products, payment on collection is not available and 100% prepayment is required. This applies, for example, to linear guides and shafts.

Payment on site can be made by card, including contactless payment, or in cash.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
Is it possible to pay by e-invoice?<\/summary>\n

To receive an e-invoice, select Invoice<\/strong> as the payment method and enter \u201cE-invoice\u201d<\/strong> in the order notes. Please also provide the e-invoice recipient details or the email address to which the invoice should be sent.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
What delivery methods are available?<\/summary>\n

Parcel locker<\/strong>
When using a parcel locker, the following maximum dimensions and weight limits apply:
\u2013 Height 37 cm
\u2013 Width 40 cm
\u2013 Depth 60 cm
\u2013 Weight up to 20 kg

Courier<\/strong>
When using courier delivery, the following maximum dimensions and weight limits apply:
\u2013 Longest side of the package up to 175 cm
\u2013 Weight of one box up to 31.5 kg
\u2013 Weight of one half-pallet up to 239 kg
\u2013 Weight of one pallet up to 700 kg

Parcel locker and courier delivery services are provided by DPD Eesti AS. The courier collects shipments on every working day between 16:00 and 17:00 (between 13:00 and 14:00 on shortened working days). Once the goods have been handed over to the courier, the order is marked as completed.

Local pick-up<\/strong>
Ordered goods can be collected from our Tallinn office at Vesse 3 (J. Smuuli tee 42). We are open on working days from 8:30 to 17:00.

When collecting your order in person, please come only after you have received an email from us confirming that your order is ready for collection.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
What are the delivery times?<\/summary>\n

If the product is in stock and the order has been paid before 15:00 (before 12:00 on a shortened working day), the order will be dispatched the same day. By that time, the payment must either be registered by the payment portal or credited to our bank account. As a rule, the parcel reaches the customer on the next working day.

Delivery to the Estonian islands may take 1\u20133 working days. Delivery to Latvia, Lithuania, and Finland may take 1\u20135 working days.

Approximately 90% of our customers receive their orders on the next working day.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
Where can I find the tracking number?<\/summary>\n

For domestic deliveries within Estonia, we do not provide the tracking code separately. DPD will send delivery notifications by email and SMS.<\/p>\n\n\n\n

<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

Contract customers<\/strong><\/h2>\n\n\n\n
\n
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I am a contract customer and would like to place orders in the webshop<\/summary>\n

The same terms apply to our contract customers in the online store as to all other customers. The only difference is that contract customers receive an individual discount.

Free delivery on orders over \u20ac100.

The quickest way to activate your discount is as follows:
\u2013 register an account in our webshop
\u2013 add the required products to your shopping cart
\u2013 for payment method select Invoice<\/strong>
\u2013 place your order

After your details have been verified, the discount will be activated on your account. The prices of the ordered products will be adjusted accordingly, and your final invoice will show the customer-specific prices applicable to you.

NB! All contact details, telephone numbers, email addresses, and contact person information must be correct. The user of the online store account must be either a member of the company\u2019s management board or an authorized contact person.<\/p>\n\n\n\n

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