{"id":141949,"date":"2025-10-01T01:21:18","date_gmt":"2025-09-30T22:21:18","guid":{"rendered":"https:\/\/kavial.ee\/?page_id=141949"},"modified":"2026-05-21T00:14:40","modified_gmt":"2026-05-20T21:14:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/kavial.ee\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

General<\/strong><\/h2>\n\n\n\n
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Milised makseviisid on saadaval?<\/summary>\n

Invoice<\/strong>
S\u00f5ltuvalt kliendi staatusest edastame tellimusel m\u00e4rgitud e-posti aadressile ettemaksuarve v\u00f5i kohe j\u00e4tkame kaupade komplekteerimisega.

– Kui klient on eraisik<\/strong> – edastame e-posti aadresille ettemaksuarve ja ootame makse laekumist. Tellimus on ootel. P\u00e4rast makse laekumist l\u00e4heb tellimus t\u00f6\u00f6sse.

– Kui klient on j\u00fcriidiline isik – edastame e-posti aadresille ettemaksuarve ja ootame makse laekumist. Tellimus on ootel. P\u00e4rast makse laekumist l\u00e4heb tellimus t\u00f6\u00f6sse.

– Kui kliendil on olemas p\u00fcsikliendileping<\/strong> – kontrollime lepingu tingimusi ja volitatuid isikuid. Tellimuse staatus on “Ootel” aga tegelikult j\u00e4tkame tellimuse t\u00f6\u00f6tlemisega, edastame arve kliendi raamatupidamisosakonnale, arvekogujale v\u00f5i tellimuses m\u00e4rgitud e-posti aadressile. Kliendil on kohustus makset\u00e4htajaks arve kinni maksta.

Arve on k\u00f5ige aeglasem makseviis. Arvet koostab kliendihaldur ning saadab kliendile eraldi e-kirjana. Vormistades sellise tellimuse t\u00f6\u00f6p\u00e4eva l\u00f5pus, n\u00e4dalavahetusel v\u00f5i riigip\u00fcha p\u00e4eval, edastatakse arve\/e-kiri vaid j\u00e4rgmisel (l\u00e4himal) t\u00f6\u00f6<\/span>p\u00e4eval.

Pay by open banking link<\/strong>
Klient maksab tellimuse eest makseportaali kaudu, sobiva pangalingi valides ning suundub tagasi meie veebipoodi. Veebipood registreerib makse laekumist, klient saab e-posti aadressile kinnitust. Tellimus kohe l\u00e4heb t\u00f6\u00f6tlemisele. Makseportaali vahendaja on Swedbank AS koost\u00f6\u00f6s Everypay-ga.

Pangalingid:
– Eesti pangad: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Revolut
– L\u00e4ti pangad: Swedbank, SEB, Luminor, Citadele, Revolut
– Leedu pangad: Swedbank, SEB, Luminor, Citadele, \u0160iauli\u0173 bankas, Urbo, Revolut

Kaardimakse \/ Click to Pay<\/strong>
Klient maksab tellimuse eest makseportaali kaudu, sobiva maksekaardi valides ning suundub tagasi meie veebipoodi. Veebipood registreerib makse laekumist, klient saab e-posti aadressile kinnitust. Tellimus kohe l\u00e4heb t\u00f6\u00f6tlemisele. Makseportaali vahendaja on Swedbank AS koost\u00f6\u00f6s Everypay-ga. V\u00f5etakse vastu Visa ja Mastercard krediit- ja deebetkaarte.

Pay on pickup
<\/strong>Klient ootab kutset, et kaup on k\u00e4ttesaamiseks valmis. Tellimuse loetakse t\u00e4idetuks. Klient tuleb kohale, n\u00e4itab tellimuse numbri, tuvastab oma isikut v\u00f5i esindus\u00f5igust, maksab tellimuse eest kassas (saab arve k\u00e4tte kui tal on p\u00fcsikliendileping), saab tellimuse k\u00e4tte.

M\u00f5ned kaubad ei ole saadaval tasumiseks kohapeal ning vajavad 100% ettemakset, nt. lineaarjuhikud ja v\u00f5llid.

Kohapeal saab maksta kaardiga (ka viipemaksega) ja sularahas.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
Kas on v\u00f5imalik tasuda e-arvega?<\/summary>\n

E-arvega tasumiseks palun valige makseviisiks Arve<\/strong> ja tellimuse m\u00e4rkustes kirjutage \u201cE-arve<\/strong>\u201d ning t\u00e4psustage arvekoguja\/e-posti aadressi, mida kasutatakse e-arve saamiseks.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
Milised tarneviisid on saadaval?<\/summary>\n

Pakiautomaat<\/strong>
Kauba pakendi maksimaalsed suurused pakiautomaaditeenuse kasutamiseks:
\u2013 K\u00f5rgus 37cm
\u2013 Laius 40cm
\u2013 S\u00fcgavus 60cm
\u2013 Kaal kuni 20kg

Kuller<\/strong>
Kauba pakendi maksimaalsed suurused kullerteenuse kasutamiseks:
\u2013 Pakendi pikim k\u00fclg ei \u00fcleta 175cm
\u2013 \u00dche karbi kaal kuni 31,5kg
\u2013 \u00dche poolaluse kaal kuni 239kg
\u2013 \u00dche aluse kaal kuni 700kg

Pakiautomaadi- ja kullerteenust osutab DPD Eesti AS. Kuller korjab tellimusi igal t\u00f6\u00f6p\u00e4eval ajavahemikus kella 16:00-17:00 (l\u00fchendatud t\u00f6\u00f6<\/span>p\u00e4eval ajavahemikus kella 13:00-14:00). Kui kaup on kullerile \u00fcle antud muutub tellimus t\u00e4idetuks.

K\u00e4ttesaamine esindusest<\/strong>
Tellitud kauba saab k\u00e4tte meie Tallinna esindusest aadressilt Vesse 3 (J.Smuuli 42). Oleme avatud t\u00f6\u00f6p\u00e4eviti kella 8:30-17:00.

Kaubale ise j\u00e4rele tulles, palun tulge alles siis, kui olete saanud e-kirja (pealkirjaga \u201cT\u00e4idetud<\/strong>\u201c), et tellimus on k\u00e4ttesaamiseks valmis.<\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
Millised on tarneajad?<\/summary>\n

Kui kaup on laos olemas ja tellimuse eest on tasutud (makse registreeritud makseportaalis v\u00f5i raha laekus meie pangakontole) enne kella 15:00 (l\u00fchendatud t\u00f6\u00f6<\/span>p\u00e4eval enne kella 12:00), pannakse tellimus teele samal p\u00e4eval ning pakk j\u00f5uab kliendini j\u00e4rgneval t\u00f6\u00f6<\/span>p\u00e4eval.

Kohaletoimetamine Eesti saartele v\u00f5ib kesta 1-3 t\u00f6\u00f6p\u00e4eva. Kohaletoimetamine L\u00e4tti, Leetu ja Soome v\u00f5ib kesta 1-5 t\u00f6\u00f6p\u00e4eva.

90% meie klientidest saavad kaubad k\u00e4tte juba j\u00e4rgmisel t\u00f6\u00f6p\u00e4eval. <\/p>\n\n\n\n

<\/div>\n<\/details>\n\n\n\n
Kust leian j\u00e4lgimiskoodi?<\/summary>\n

Eestisisestele tellimustele j\u00e4lgimiskoodi ei lisata. Saabuvast pakist teavitab DPD e-posti ja SMSi teel.<\/p>\n\n\n\n

<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

Contract customers<\/strong><\/h2>\n\n\n\n
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I am a contract customer and would like to place orders in the webshop<\/summary>\n

Our contract customers can place orders in the webshop under the same conditions as all other customers, with one difference: contract customers are entitled to their agreed discount.

Free delivery is available for orders over \u20ac100.

The quickest way to activate your discount is as follows:
\u2013 register an account in our webshop
\u2013 add the required products to your shopping cart
\u2013 for payment method select Invoice<\/strong>
\u2013 place your order

Once we have verified your details, the discount will be activated on your account. The prices of the products in your order will be adjusted accordingly, and your final invoice will already show your contract customer prices.

NB! All contact details, including phone numbers, email addresses and contact person information, must be correct. The webshop account holder must be either a member of the company\u2019s management board or an authorised contact person.<\/p>\n\n\n\n

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