FAQ

Frequently asked questions

How to choose?

It is expected, that our customers already have the necessary knowledge in technology and they know what they are looking for. However, if you're not sure what stuff it is, this or that product, then try to find information in our (and our partners) catalogues. We diligently tried to compile the accuratest collection of catalogues for every group of products.


How to pay?

Order total minimum

Order total minimum value is 5 euros, including delivery costs.

Bank transfer

At the moment the regular bank transfer is the only payment method available. After placing your order you'll receive automatic confirmation email from us. E-mail with all necessary payment credentials will folow shortly after. Then you obviously need to pay the bill. You got 10 days from the order placement date. Be sure to enter the webshop order number in the explanation/details field.

Sometimes some bank-to-bank transactions takes too much time. So if you desire to get your order a bit faster - send us an official payment receipt from your bank (simply reply to order confirmation email and attach the receipt - .pdf file only - screenshots, .txt, .jpg or other files are not accepted). We'll appreciate even more if you send your payment receipt with your own or your bank's digital signature (.asice or .bdoc file).


B2B solution

In current state, our webshop is dedicated mostly for private customers. B2B version is under development.

In case you have a valid loyal customer agreement with us and decided to buy something in our webshop, beware that discounts won't apply. In this case discount will be added manually by our webshop administrator. Also be prepared to confirm your identity to our customer service.


VAT-number and tax exemption for companies inside EU

If you are a company from European Union, outside from Estonia, and you have a VAT-number, be sure to enter it into corresponding field while placing an order in our webshop. That way all taxes will be calculated automatically, which definitely save time for both of us.


How to receive goods?

We process orders every workday from 8:30 till 17:00. So, if you placed your order at the end of the day, at weekend or state holiday, order processing will begin on the next (nearest) working day.

Parcel shop or courier

Our main delivery partner is DPD Eesti AS. We ship to Lithuania, Latvia, Finland, Sweden and of course farthest corners of our homeland. Some goods though are too specific, that delivery with DPD courier becomes too expensive or impossible at all. For example linear guideways, heavy shafts or large amounts of goods on pallets etc.

Max package dimensions for parcel lockers:

  • Height 37cm
  • Width 40cm
  • Depth 60cm
  • Weight up to 20kg

Max package dimensions for courier:

  • Package longest side not exceeding 175cm
  • Single box max weight up to 31,5kg
  • Single halfpallet weight up to 239kg
  • Single pallet weight up to 700kg

Goods are dispatched every workday from 16:30

Delivery method by agreement

If package dimensions exceeding all abovementioned values, we choose delivery method by agreement. By default we will add to your order the cheapest transportation method available. Usually we use DSV freight carrier services for oversized goods delivery.

You can offer your own carrier/transport method. Let us know about your choise writing a note in Additional information / Order notes field on order confirmation page or simply reply on order confirmation e-mail.

In exceptional cases, you have the opportunity to order to countries not listed in the webshop's locations list. In this case, it is necessary to place the order either by e-mail, phone or enquiry form and agree on details with Kavial OÜ customer service.


Can I return goods and get a refund?

You can always return goods within 14 days from date of receiving. Use our return form. Take a closer look on our terms of saleArticle 4, Right of withdrawal.


If something went wrong?

If you have not received our e-mail, order confirmation, payment requisites or order completion message - first of all check the spam folder on your e-mail account. Sometimes our messages land there. If it is empty, then definitely tell about this issue to our webshop administrator webshop@kavial.ee

If you experience some errors or glitches during checkout or order placing procedure, take a screenshot of it and send it to our webshop administrator webshop@kavial.ee