Frequently asked questions
How to choose?
It is expected, that our customers already have the necessary knowledge in technology and they know what they are looking for. However, if you're not sure what stuff it is, this or that product, then try to find information in our (and our partners) catalogues. We diligently tried to compile the accuratest collection of catalogues for every group of products.
How to pay?
At the moment the regular bank transfer is the only payment method available. After placing your order you'll receive automatic confirmation email from us. E-mail with all necessary payment credentials will folow shortly after. Then you obviously need to pay the bill. You got 10 days from the order placement date. Be sure to enter the webshop order number in the explanation/details field.
We process orders every workday from 8:30 till 17:00. So, if you placed your order at the end of the day, at weekend or state holiday, order processing will begin on the next (nearest) working day.
VAT-number and tax exemption for companies inside EU
If you are a company from European Union, outside from Estonia, and you have a VAT-number, be sure to enter it into corresponding field while placing an order in our webshop. That way all taxes will be calculated automatically, which definitely save time for both of us.
How to receive goods?
Our main delivery partner is DPD Eesti AS. We ship to Lithuania, Latvia, Finland, Sweden and of course farthest corners of our homeland. Some goods though are too specific, that delivery with DPD courier becomes too expensive or impossible at all. For example linear guideways, heavy shafts or large amounts of goods on pallets etc.
Max package dimensions for parcel lockers:
- Height 37cm
- Width 40cm
- Depth 60cm
- Weight up to 20kg
Max package dimensions for courier:
- Package longest side not exceeding 175cm
- Single box max weight up to 31,5kg
- Single halfpallet weight up to 239kg
- Single pallet weight up to 700kg
Goods are dispatched every workday from 16:30
You will recieve confirmation e-mail that goods were dispatched.
If package dimensions exceeding all abovementioned values, we choose delivery method by agreement. By default we will add to your order the cheapest transportation method available. Usually we use DSV freight carrier services for oversized goods delivery.
You can offer your own carrier/transport method. Let us know about your choise writing a note in Additional information / Order notes field on order confirmation page or simply reply on order confirmation e-mail.
In exceptional cases, you have the opportunity to order to countries not listed in the webshop's locations list. In this case, it is necessary to place the order either by e-mail, phone, fax or enquiry form and agree on details with Kavial OÜ customer service.
Can I return goods and get a refund?
If something went wrong?
If you have not received our e-mail, order confirmation, payment requisites or order completion message - first of all check the spam folder on your e-mail account. Sometimes our messages land there. If it is empty, then definitely tell about this issue to our webshop administrator email@example.com
If you experience some errors or glitches during checkout or order placing procedure, take a screenshot of it and send it to our webshop administrator firstname.lastname@example.org