Frequently asked questions
How to choose?
It is expected, that our customers already have the necessary knowledge in technology and they know what they are looking for. However, if you`re not sure what stuff it is, this or that product, then try to find information in our (and our partners) catalogues. We diligently tried to compile the accuratest collection of catalogues for every group of products. If you still have doubts about stuff you`re about to buy - then write or call us. Our specialists will definitely help you.
Search in PDF catalogues or manufacturer webpages.
How to receive goods?
Our main delivery partner is DPD Eesti AS. We ship to Lithuania, Latvia, Finland and farthest corners of our homeland. However, some of the goods are too specific so that dispatching them by DPD would be very expensive or impossible at all. For example, long (more than 2 meters) linear guideways, heavy (∅80mm) shafts, large quantities of goods (boxes over 30 kg or pallets of 100 kg), etc. For such ocassions we have the delivery method "Other (by agreement)". After order confirmation, we will contact you and agree on the delivery method. Our selection includes such transport companies as TNT Fedex, DSV, HRX and others.
You can offer your own delivery partner. You can choose whatever transportation method is convenient for you.
How to pay?
At the moment the regular bank transfer is the only payment method available. After placing your order you will receive automatic order confirmation email from us. Then it will take some time to compose a prepayment invoice (proforma invoice). We will send back the pdf invoice with all necessary information and credentials as soon as possible. Then you obviously need to pay the bill. Be sure to enter the prepayment invoice number in the explanation/details field. We will ship the goods right after the full amount is transfered to our bank account. The whole procedure may take 1-3 days.