Terms of sale

(in force from 7th May 2020)


The seller i.e. owner of the Kavial webshop (hereinafter referred to as online store) is Kavial OÜ (registry code 10060472), located at Peterburi tee 71, 11415, Tallinn, Estonia.

These Terms of sale apply to purchases of goods from the online store, but also by phone, fax or by enquiry form located at seller's website.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. All prices are in Euros.

A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store or in catalogues.


2.1 Order placement and payments in webshop

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods:

  • bank transfer

NB! Before making a purchase, we recommend to temporarily disable ad/tracking blocker in your web browser.

The seller will forward order confirmation and all required payment requisites to the buyer's e-mail. The buyer pays for the goods, indicating the webshop order number in the payment details field.

If buyer fail to pay for the order within 10 days from the order placement date, order will be canceled automatically.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If seller cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

2.2 Order placement and payments by telephone, fax, e-mail or enquiry form

The buyer has the opportunity to place an order by making an enquiry via telephone, fax, e-mail or the enquiry form located on the seller's website.

The seller will forward written offer or quotation, which is valid for 30 calendar days from the day the offer is formalised, unless specified otherwise in the offer.

The buyer must confirm the order. A written order confirmation will be sent back only at the buyer's request.

After order confirmation, the seller will forward prepayment invoice to the buyer's e-mail. The buyer pays for the goods within specified period, indicating the invoice number in the payment details field.

If buyer fail to pay for the order within payment terms, the seller has the right to cancel the order.

In case of delay in payment, the seller has the right to demand from the buyer late payment interest 0.1% (zero point one percent) on the sum unpaid by the prescribed term for each delayed day.

2.3 Order placement and payments in store

At the cash desk in Kavial office, you can pay in cash or via the card terminal with Visa / Mastercard debit or credit cards.

The buyer has the opportunity to pickup goods and pay on the spot, in store. This procedure must be pre-arranged between parties. The person must be either the actual buyer or the buyer's authorized representative, confirming the purchase / pickup right with ID or letter of attorney (POA).


The goods will be dispatched / handed over to courier only after receipt of payment is confirmed by the seller, unless the parties have arranged otherwise in advance.

Goods are shipped to the following countries:

  • Estonia
  • Finland
  • Kindgom of Sweden
  • Latvia
  • Lithuania

These options are available for receiving the order:

  • local pickup
  • DPD parcel lockers
  • DPD courier
  • by arrangement

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 5 calendar days.

If ordered item's delivery time increases significantly, the buyer will be notified as soon as possible, and in this case the buyer has the right to cancel the order.

In exceptional cases, the buyer has the opportunity to order to countries not listed in the webshop's locations list and also choose a delivery method which is not listed in webshop's delivery methods list. In this case, it is necessary to place the order either by e-mail, phone, fax or enquiry form and agree on details with Kavial OÜ customer service.


After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal (written in free form, but make sure to indicate your bank account number and order or prepayment number) to info@kavial.ee or use a return form on Kavial website. Declaration must be applied within 14 days from the date of receipt.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.


The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the online store's responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@kavial.ee or calling +3726205081

The online store is not liable for any defects arising after delivering the goods to the purchaser, including damages caused by inaccurate exploitation or not intended use of the goods.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer 's complaint in written form or in a form that enables written reproduction within 15 days.


Kavial OÜ on isikuandmete vastutav töötleja.

Kavial OÜ kasutab ostja poolt sisestatud isikuandmeid ainult tellimuse töötlemiseks ning kauba ostjale saatmiseks.

Kavial OÜ edastab isikuandmeid veoteenust pakkuvale ettevõtetele selleks, et kohale toimetada kaupa.

Lähemalt isikuandmete töötlemise tingumustega saab tutvuda siin.


Non-fullfilment of obligations described in current Terms of sale shall not be considered as violation if caused by impediments which occurrence the parties did not foresee or could not have foreseen (force majeure).

According to current Terms of sale force majeure is considered as:

  • general strike, mass unrest
  • war
  • natural disaster
  • act of authorities which significantly impedes obligations fullfilment
  • other unlisted circumstances that both parties accept as force majeure

The party whose activity is impeded due to force majeure circumstances shall immediately notify the other party in written form.


All complaints made by a purchaser about the online store must be e-mailed to info@kavial.ee or submitted by calling +3726205081

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.